A key Program that was included within the scope of the Perth Terminal redevelopment was the Ground Transformation Program which involved:

• Delivery of self-service options for guests who fly more frequently and who elect to use technology to speed their journey through the airport and a full-service check-in and baggage acceptance facility that is available to all guests who may require additional assistance and support for their journey.
• Delivery of premium check-in areas that offer enhanced, prioritised service segregated from the main terminal concourse and check-in areas that supports both self-service and full service and groups processing.
• Strategies to achieve a required percentage of guests to take-up the self-service check-in options.

It was ensured that:

• Program governance controls were in place and were continuously developed and improved including issue and risk registers, budget, schedule and scope controls.
• Weekly meetings were held with software vendors to develop specific software for automatic bag drop and kiosk hardware (these were high-risk items).
• Weekly project control group (PCG) meetings were facilitated and fortnightly executive steering committees were held for the program of works.
• Regular and accurate reporting assisted management, executives and the board to make informed decisions.